We take your privacy seriously - here's how we handle your info
Last Updated: October 31, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But since you're trusting us with your health journey and personal info, we figured you deserve to know what we're doing with it.
This policy covers Cryovorn Citadel Fitness, located at 2845 Burrard Street, Vancouver, BC V6J 3J8. When you train with us, book cryo sessions, or even just browse our site, there's some data involved. We're gonna break down exactly what we collect, why we need it, and how we keep it safe.
We're committed to protecting your privacy while delivering the cold-forged training experience you expect from us. No shady stuff, no selling your email to spam bots - just straightforward data practices.
We're not collecting data just for kicks. Everything we gather serves a purpose, whether it's booking your cryo session, tracking your progress, or making sure we can reach you if there's a schedule change.
Every piece of data we collect has a job to do. Here's what we're actually using your info for:
Managing your memberships, scheduling your cryo sessions, providing personalized training programs, tracking your progress, and making sure you're getting the results you came here for.
Sending class reminders, schedule updates, responding to your questions, sharing important facility announcements. We'll also send occasional newsletters about new programs or special offers - but you can opt out anytime.
Monitoring contraindications for cryotherapy, ensuring you're cleared for high-intensity training, maintaining emergency contact info, documenting any injuries or health concerns.
Processing membership fees, booking payments, managing refunds when necessary. We work with secure payment processors who handle the heavy lifting here.
Understanding how people use our facility and website, identifying popular programs, improving our services, optimizing class schedules based on demand.
Meeting regulatory requirements, responding to legal requests, protecting our rights and the safety of our community.
We're not in the business of selling your info. But there are a few situations where we need to share data with trusted partners:
Payment processors, email service providers, scheduling software, cloud storage - basically the tech that keeps our operations running smoothly. These folks are bound by strict confidentiality agreements.
Sometimes we'll refer you to sports medicine professionals, physiotherapists, or nutritionists. We'll only share relevant health info with your explicit consent.
If the law requires it - court orders, regulatory compliance, protecting someone's safety - we may need to disclose information. We'll always notify you unless legally prohibited.
What we DON'T do: Sell your data to advertisers, share your personal info with random third parties, or use your health data for anything beyond your training and safety.
We take security as seriously as we take your cold exposure training - which is to say, very seriously. Your data's protected through multiple layers:
That said, no system's 100% bulletproof. We do everything we can to protect your data, but if there's ever a breach, we'll notify you ASAP and take immediate action to minimize damage.
This is YOUR data, and you've got rights. Here's what you can do:
Request a copy of all the personal information we hold about you. We'll provide it in a readable format.
Found wrong info in your profile? Tell us and we'll fix it right away.
Want to be forgotten? Request deletion of your personal information (though we might need to keep some records for legal reasons).
Unsubscribe from promotional emails anytime. There's an unsubscribe link in every marketing email we send.
Ask us to limit how we use your data in certain situations.
Get your data in a format you can transfer to another service provider.
We don't hoard your information forever. Here's our retention approach:
| Data Type | Retention Period |
|---|---|
| Active Membership Data | Duration of membership plus 2 years after termination |
| Financial Records | 7 years (tax and accounting requirements) |
| Health & Safety Info | 7 years after last session (liability protection) |
| Training Records | 3 years after last session |
| Marketing Preferences | Until you unsubscribe or request deletion |
| Website Analytics | 26 months |
After these periods, we'll either delete your data or anonymize it so it can't be linked back to you. Some records we're legally required to keep longer - we can't delete those even if you ask, but they're stored securely and accessed only when absolutely necessary.
Our services are designed for adults and we don't knowingly collect information from anyone under 16 without parental consent. If you're a parent or guardian and discover your kid's given us personal info without permission, contact us immediately and we'll delete it.
For youth programs (ages 16-18), we require explicit parental consent and a parent or guardian must sign all waivers and health forms. We take extra care with health data for younger members, especially regarding cryotherapy and high-intensity training protocols.
Privacy laws evolve, our services change, and sometimes we need to update this policy. When we do, we'll post the new version here with an updated "Last Updated" date at the top.
For minor changes (like clarifying wording), we'll just update the policy. For major changes that affect your rights or how we handle data, we'll send you an email notification and possibly ask for renewed consent where required by law.
We recommend checking this page occasionally, especially if you're concerned about privacy. The date at the top tells you when we last made changes.
Got concerns about how we handle your data? Want to exercise your privacy rights? Just confused about something in this policy? We're here to help.
Email: info@cryovorncitadel.info
Phone: (604) 555-0187
Address: 2845 Burrard Street, Vancouver, BC V6J 3J8, Canada
For formal privacy complaints or detailed inquiries about our data practices, ask to speak with our Privacy Officer. We'll respond to all privacy concerns within 30 days, though we usually get back much faster.
Quick answers to common privacy questions